This account is locked and can't be used … (2025)

dmlcreative766

38 points

I'm attempting to login to iTunesConnect to manage our apps, trying to use the Forgot Password link, and it says:

This account is locked and can't be used

How can I reset my password?

madmanmax99

32 points

Emmyronald123

14 points

Khalili_001

20 points

Same thing

I can’t sign out of an apple id it keeps showing ’apple id is locked and cannot be used’. This is definitely bad and they need to do better. It’s my apple id and not yours

fernandopimenta

36 points

I created my developer account in February, and everything was fine until recently. Now, I can't access my account at all. I keep getting the following message:

'This account is locked. This account is locked and cannot be used.'

I can't log in, reset my password, or even access the activation page. I've spoken with multiple Apple representatives, but they keep bouncing me around, saying it's another department's responsibility.

As a result, I'm stuck without access to my account, even though I've paid for my developer subscription. This is causing me significant problems because I need to upload an app.

I've been given several links like:

https://getsupport.apple.com/

Apple ID - Official Apple Support

But they all lead to the same issue—I need to log in, which I can't do.

My account was locked without any notification or email, and no one I've spoken to at Apple seems able to resolve the problem.

I had to create this account just to post here because you need to be logged in to do anything else.

Has anyone experienced this? Does anyone know a specific phone number, email, or department that can actually help?"

appleuser0612

44 points

This link 'If your Apple ID is locked, not active, or disabled - Apple Support' isnt fixing the problem, like the author said above every option on support leads back to the error.

Im from the netherlands and this problem happend to me. Support couldnt help me either. Cause the said everything was blocked.

My iphone is still logged in to the linked apple ID, but I cant log in and cant log out on that Apple ID or on an other pc or iCloud. The apps on my phone still work but i cant update the software etc. I hope Apple will fix this.

jojisensei

56 points

Just helped a family member with this.

Absolutely no reason for that particular account to be locked (it’s simply used for the occasional email to friends) - luckily the emails have a forward still, but they now have to reply from a different address….

Apple support just said created a new account.

Apparently Apple Support Techs no longer have the ability to reset passwords.

Hopefully somone higher up in Apple leadership works out that this is not right. Especially, given that in our situation recovery email and phone are still available and previously security questions were created….

See on Reddit and Facebook there are a fair few people with this issue.

Hoping people can get their accounts back sooner or later….

Jscar1

14 points

Something defintely up. I created a new appleid yesterday. Was using it to log into two old iphones, I did NOT enter anything incorrectly and it got locked. I requested unlock and got an email that said it was denied. Now I have two old iphones that are in a loop, I can't sign out of them and I can't sign into them because both require a password. iforgot website merely gives the error "That account is locked and can't be used"

I could try to use a DFU reset and unlock with passcode but seriously....

dmlcreative766

38 points

MrHoffman

124,219 points

appleuser0612 wrote:

yes, I followed the steps of my employer and the Apple ID I created for that iPhone. Thanks for the tip to contact Apple Business Manager Support, hopefully that worked out. But the Apple ID is not related to the employer cause they have as policy to create a new email and Apple ID. So i created an new Gmail and Apple ID. En with those a get the error desribed below

This thread is… a confusing mess.

Did you use a different Apple ID and attempt to switch IDs, as implied by the earlier “I created the apple ID later than installing the iPhone”?

I would also expect an Apple ID with an iCloud email and not gmail, but I also don’t know what your IT organization recommended.

You really need to continue this with the IT organization, though. This is their phone and their issue to clear.

PeteLad

8 points

Same problem here. Had an old 3rd gen ipad my mum wanted to use for reading music when playing out of the house. Set up a new apple account. All was fine. A few months later and it keeps getting annoying login pop ups for icloud which error when the correct password is entered. I tried resetting/unlocking the password online but get the same "The account is locked and cant be used." error.

Called support and they were unable to help as account was locked - advice was to create a new account.

We came off the call and tried that - but of course I cannot sign out of the icloud account or 'find my' as the account it is logged into is locked!! Catch 22.

It is extremely poor Apple support have no clue how to resolve this and leave legitimate customer's devices and accounts in this state.

georgemac3

12 points

MrHoffman

124,219 points

Here is what to do: If your Apple ID is locked, not active, or disabled - Apple Support

Of course if Apple Support has indicated that nothing can be done, then that Apple ID is not going to be reinstated.

Why any of this has happened, nobody here knows.

jojisensei

56 points

Zachyy wrote:

If it needs an Apple fix, then Contact Apple for support and service - Apple Support, Apple will be able to resolve this issue at their level.

I already have, as seemingly many others in this thread, have. Tier1 and Tier2 support apparently no longer have the ability to reset passwords and the most common Apple Support advice for this issue, it would thus seem, is “create a new account”

It’s probably all on the back end of a lot of recent tightening of iCloud account security - but over the last few weeks a fair few number of people have lost access to their accounts and content as a result.

I have asked a support engineer, I am in email contact with - pointed them to this thread and asked them to send it up the chain.